Details

Every product is handmade and packaged with care to ensure a safe arrival.  We ship USPS Priority mail and provide tracking numbers.  Please contact us immediately if your piece arrives damaged, and we will be more than happy to replace the item.  You will need to send us photographs of the broken piece in the original packaging.  Every piece of pottery is made to order will be shipped within 1-3 weeks of purchase unless otherwise noted.  Payment must be received before the items will be shipped. To request expedited delivery, please fill out a contact sheet and we will do our best to accommodate.

CARE OF WORK To retain the quality of your piece and ensure longevity, hand-washing with a non abrasive cloth or sponge in warm soapy water is recommended. Avoid placing in extreme hot or cold environments such as an oven or freezer, as this could cause thermal shock and result in fragility and cracking and/or breakage. I do not recommend placing your new piece of ceramic in the microwave or dishwasher.

CURBSIDE PICKUP BY APPOINTMENT

You are welcome to pick up your purchase from my studio located in Frederick Maryland. Please email or text me for an appointment at bernhardclay12@gmail.com or 240-344-8150.

RETURN / EXCHANGES

We hope you love your new ceramics! All sales are final. If you are unhappy with your order, please send us a message and we’ll do our best to resolve the issue. Keep in mind that each piece is handcrafted and will have slight differences in color and form from the photos in the online shop.  These differences are part of the appeal and charm of handmade products.  Please examine your ceramics when you receive your order and let us know about any damages ASAP.  We will replace lost or damaged orders.  Our hope is that you receive a piece that you can enjoy and use for a lifetime!